Repco Auto Parts Cannington

They kindly held onto the Isopon Body Hole Repair Kit for me, until was able to travel to their store to purchase the kit.....most helpful indeed., But sadly to no fault of the Repco Business, the isopon Hardner had Crystallised and no good. Making the kit a worthless headache....No wonder it is becoming increasingly impossible to obtain the isopon products in the auto shop's.

Did buy some engine oil and filter. Took it to front counter to pay but sales girl already serving person for a refund and having a lot of trouble. Customer said for her to stop and serve me but she refused and just said they will have to put on more staff. I went to counter at back of shop and paid. As I left there was the 4 customers who were behind me still waiting. Normally a pretty good store but that was a shocking experience.

Poor customer service from one of the middle age lady at the counter. Went in to buy a bottle of quick detailer, was waiting in queue to get served there was a customer in front of me having a good convo with the lady serving over the counter, once he left I approached the counter with politeness and said hello ( didn’t get a hello back from the lady) only a “hmmmm” then was preoccupied with her eyes on her computer screen (no acknowledgment to the customer) at that point I knew she’s got a problem with coloured people. I stayed polite and sharp until I made the transaction and said thank you to her as I was leaving, she didn’t reply back which made me think this lady has an issue with me for no reason. So I asked her don’t you know how to respond back to your customer, she was quickly to defend her self and said that she did respond back to me which clearly she didn’t, otherwise I wouldn’t be having the conversation with her about unprofessional her customer service was. Moral of the story treat all your customer with curtesy and respect no Matter what colour, religion or race.

Returned a click and collect item and was told the refund was done but it seemed to easy that the guy didn’t even do anything. Didn’t get confirmation of refund or anything, guy behind the counter looked like he was stoned and was just clueless even gave me the product back after saying it was refunded. To which I had to correct him and give the product back. Even double checked with another staff member to who didn’t even check just went “yep it’s done” Had to call head office to have them actually get the store to refund. To which the store did not refund. What a waste of time !!! Check your staff out.